Frequently Asked Questions

Below you will find answers to general queries. For more information please contact us at support@dsenergize.in

Support

Get help with installation, troubleshooting, and maintenance.

  • 24/7 Priority Support
  • On-call Assistance
  • Ticketing System

Sales

Find the right plan and pricing for your business needs.

  • Custom Quotes
  • Bulk Discounts
  • Annual Plans

IoT Platform

Learn about our secure and scalable IoT cloud platform.

  • MQTT & HTTP Support
  • End-to-end Encryption
  • Data Analytics

IoT Gateway

Explore our hardware for seamless device connectivity.

  • Long Range
  • Cellular Option
  • Easy Setup

Support

Yes, there is a section called 'Resources' on the website that contains proper documentation and videos to help you install the system. We also provide on-call support for up to 7 working days to get your system integrated seamlessly.

Any modifications or updates post-integration are chargeable. You can raise a request with our support team, and they will provide a quote.

Sales

We offer several pricing plans, including a free tier, a pro plan for small businesses, and an enterprise plan for large-scale deployments. You can find detailed information on our pricing page.

Yes, we offer a 20% discount on all our plans if you choose to be billed annually.

IoT Platform

Our IoT platform supports a wide range of protocols including MQTT, CoAP, and HTTP to ensure compatibility with your devices.

Security is our top priority. Our platform uses end-to-end encryption, role-based access control, and complies with industry-standard security protocols.

IoT Gateway

The range of our IoT Gateway can vary based on the environment, but it typically covers up to 1 kilometer in open spaces.

Yes, our IoT Gateway comes with an optional cellular module for 4G LTE connectivity, ensuring your data is synced even without a Wi-Fi connection.